将PPT中的英文版前厅部门主要工作职能翻译 预订处reservation: handle reservation, confirm reservation, cancel & change reservation, file paper, over-book, set guest file 接待处reception: check in & out, handle guest information & demands, check room status, room sale, handle VIP, room change, print reports, foreign currency exchange, deposit valuables 礼宾部concierge: guests’ picking up, bell service, luggage’s carrying & depositing, leading guests to room, introducing room facilities, offering all concerned information, handing over guests’ message & all papers, run errands 总机房switch board: transfer inner & outer call, morning call, handle call message, confirm operating system in good condition, as the command center when necessary 商务中心business center: copying, typing, translation (interpreter), sending & receiving fax & E-mail, tickets reservation, business equipments rental 行政楼层executive floor: the same as all of reception 宾客联络部guest relation office: handle guest complain, handle VIP, check room, confirm room status, manage guest file, coordinate the relationship with other departments