皮皮学,免费搜题
登录
搜题
【简答题】
Ergo city authority administers environmental, social care, housing and cultural services to the city of Ergo. The city itself has many social problems and a recent report from the local government auditor criticised the Chief Executive Offi cer (CEO) for not spending enough time and money addressing the pressing housing problems of the city. Since 1970 the authority has had its own internal Information Technology (IT) department. However, there has been increasing criticism of the cost and performance of this department. The CEO has commented that ‘we seem to expand the department to cope with special demands (such as the millennium bug) but the department never seems to shrink back to its original size when the need has passed’. Some employees are lost through natural wastage, but there have never been any redundancies in IT and the labour laws of the nation, and strong trade unions within the authority, make it diffi cult to make staff redundant. In the last few years there has been an on-going dispute between managers in the IT department and managers in the fi nance function. The dispute started due to claims about the falsifi cation of expenses but has since escalated into a personal battle between the director of IT and the fi nance director. The CEO has had to intervene personally in this dispute and has spent many hours trying to reconcile the two sides. However, issues still remain and there is still tension between the managers of the two departments. A recent internal human resources (HR) survey of the IT department found that, despite acknowledging that they received above average pay, employees were not very satisfi ed. The main complaints were about poor management, the ingratitude of user departments, (‘we are always being told that we are overheads, and are not core to the business of the authority’) and the absence of promotion opportunities within the department. The ingratitude of users is despite the IT department running a relatively fl exible approach to fulfi lling users’ needs. There is no cross-charging for IT services provided and changes to user requirements are accommodated right up to the release of the software. The director of IT is also critical of the staffi ng constraints imposed on him. He has recently tried to recruit specialists in web services and ‘cloud computing’ without any success. He also says that ‘there are probably other technologies that I have not even heard of that we should be exploring and exploiting’. The CEO has been approached by a large established IT service company, ProTech, to form. a new company ProTech-Public that combines the public sector IT expertise of the authority with the commercial and IT knowledge of ProTech. The joint company will be a private limited company, owned 51% by ProTech and 49% by the city authority. All existing employees in the IT department and the IT technology of the city authority will be transferred to ProTech who will then enter into a 10 year outsourcing arrangement with the city authority. The CEO is very keen on the idea and he sees many other authorities following this route. The only exception to this transfer of resources concerns the business analysts who are currently in the IT department. They will be retained by the authority and located in a new business analysis department reporting directly to the CEO. The CEO has suggested that the business analysts have the brief to ‘deliver solutions that demonstrably offer benefi ts to the authority and to the people of the city, using information technology where appropriate’. They need to be ‘outward looking and not constrained by current processes and technology’. They will also be responsible for liaising between users and the newly outsourced IT company and, for the fi rst time, defi ning business cases with users. In principle, the creation of the new company and the outsourcing deal has been agreed. One of the conditions of the contract, inserted by the fi nance director, is that the new company achieves CMMI level 5 within three years. The current IT department has been recently assessed as CMMI level 2. ProTech has recently been assessed at CMMI level 3. Required: (a) Evaluate the potential benefi ts to the city authority and its IT employees, of outsourcing IT to ProTech-Public. (12 marks) (b) The role of the business analyst is currently being re-designed. Analyse what new or enhanced competencies the business analysts will require to undertake their proposed new role in the city authority. (7 marks) (c) Explain the principles of CMMI and the advantages to ProTech-Public of achieving CMMI level 5. (6 marks)
拍照语音搜题,微信中搜索"皮皮学"使用
参考答案:
参考解析:
知识点:
.
..
皮皮学刷刷变学霸
举一反三
【简答题】任务简要说明:在创业机会识别课程中,存在部分知识点较为抽象,难度较大。同学们可选择自己熟悉的知识点,在进一步查找资料、掌握其知识内涵的基础上,制作知识点讲解视频,在老师将其挂在网络课堂后,尝试对其进行推广。
【单选题】Internet使用的IP地址是一个()位的二进制地址。
A.
16
B.
32
C.
48
D.
64
【单选题】2011年9月1日,修订后的《个人所得税法》正式施行。下列关于《个人所得税法》的说法,正确的是( )。
A.
稿酬所得,适用比例税率,税率为百分之二十,并按应纳税额减征百分之二十
B.
扣缴义务人每月所扣的税款,自行申报纳税人每月应纳的税款,都应当在次月7日内缴入国库,并向税务机关报送纳税申报表
C.
工资、薪金所得,以每月收入额减除费用3000元后的余额,为应纳税所得额
D.
企业员工全月工资应纳税所碍额不超过1500元的部分,适用的税率为3%
【单选题】讨论树、森林和二叉树的关系,目的是为了( )。
A.
借助二叉树上的运算方法去实现对树的一些运算
B.
将树、森林按二叉树的存储方式进行存储并利用二叉树的算法解决树的有关问题
C.
将树、森林转换成二叉树
D.
体现一种技巧,没有什么实际意义
【单选题】讨论树、森林和二叉树的关系,目的是为了( )
A.
借助二叉树上的运算方法去实现对树的一些运算
B.
将树、森林按二叉树的存储方式进行存储
C.
将树、森林转换成二叉树
D.
以上都对
【单选题】Internet使用的IP地址是一个()位的二进制地址。
A.
16.0
B.
32.0
C.
48.0
D.
64.0
【单选题】2011年9月1日,修订后的《个人所得税法》正式施行。下列关于《个人所得税法》的说法, 正确的是( )。
A.
稿酬所得,适用比例税率,税率为百分之二十,并按应纳税额减征百分之二十
B.
扣缴义务人每月所扣的税款,自行申报纳税人每月应纳的税款,都应当在次月7日内缴人国库,并向税务机关报送纳税申报表
C.
工资、薪金所得,以每月收入额减除费用3000元后的余额,为应纳税所得额
D.
企业员工全月工资应纳税所得额不超过1500元的部分,适用的税率为3%
【简答题】阅读短文,根据短文内容,用方框中所给的词填空。 made,   meet,  if,   good,   us,   found,   read My English is not very 1_______, At the beginning of this term, I joined an English club. We 2_______ once a week. Each time, w...
【多选题】以下关于比率分析法的说法,正确的是( )。
A.
构成比率又称结构比率,利用构成比率可以考察总体中某个部分的形成和安排是否合理,以便协调各项财务活动
B.
利用效率比率指标,可以考察企业有联系的相关业务安排得是否合理,以保障经营活动顺畅进行
C.
营业利润率属于效率比
D.
相关比率是以某个项目和与其有关但又不同的项目加以对比所得的比率,反映有关经济活动的相互关系
【单选题】十六进制数1000转换十进制数是().
A.
8192
B.
4096
C.
1024
D.
2048
相关题目: