The Roman conquest of Britain in 43 AD is conventionally regarded as the end of Prehistoric Britain and the start of recorded history in the island. The final Roman withdrawal from Britain occurred around 410 .
【简答题】下列对GAP模型描述正确的是哪项( ) A GAP4是管理人员对服务的认识与顾客期望之间的差距。 B GAP2可落实到服务设计是服务标准与顾客期望之间的差距。 C GAP1是顾客感知与服务传递之间的差距涉及供需方的沟通。 D GAP5是顾客的服务期望与服务感知间的差距,它受到其他四个差距的影响,是其他四个差距累积的 结果。