W: We’ve checked the order, and it _____________1____________ Last Friday. I’m so sorry about that. M: You know we are a design company; our work cannot be done without computers. Our work has been affected __________2____________. W: Sorry, sir. We promise _____________3_____________________________. M: What if we don’t get it by then? Our manager ___________4_______________ your service. This is our first order, and things like this shouldn’t have happened. W: I fully understand your position at this moment. ___________5____________________. I do hope this incident won’t affect our future business relations. M: Well, I hope so.