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【简答题】
请结合案例和所学知识回答问题。 金座商场化妆品推销员,在某顾客询问低档化妆品时,态度冷淡,爱理不理,而对有购买高档化妆品意向的另一名顾客却十分热情。该顾客感到忿忿不平,遂向该商场投诉。一个月后,仍然没有消息,该顾客于是直接去找商场的总经理,总经理知道后,十分重视,立即处分,扣罚奖金,将处理结果通知了该顾客,此事圆满解决。 问题: (1)提供推销服务时应注意哪些问题?的做法正确吗?为什么? (2)如何提高服务质量?
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皮皮学刷刷变学霸
举一反三
【单选题】What's Sara's water bottle like?
A.
It's blue and in the shape of teddy bear.
B.
It's blue and in the shape of rabbit.
C.
It's red and in the shape of frog.
【简答题】What was Sara’s job in the passage?
【单选题】What's Sara's hobby?
A.
playing football
B.
watching football
C.
reading books
D.
listening to music
【单选题】What color is Sara's pencil case?
A.
It's red.
B.
It's pink.
C.
It's black and purple.
【单选题】This is _____ room, and it is beautiful and lovely. [ ]
A.
Betty and Sara
B.
Betty's and Sara's
C.
Betty and Sara's
D.
Betty's and Sara
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