根据听力，回答下列各题： Complaining aboulic faulty goods or bad service is never easy．If something you have bought is faulty,you are actually not 26 to get it。put fight．It is the shopkeeper’s responsibility to take the complaint seriously and to 27 or repair a faulty article，because he is the person with whom you have 28 ． On the other hand．the manufacturer may have a．part to play but that comes later．Complaints should be made to a 29 person．Go back to that，shop，taking with you any 30 you may have．Ask to see the buyer in a large store．In a small store，the 31 may also be the owner，so you can complain direct．In a chain store ask：to see the manager．If you telephone，ask the name of the person who 32 your inquiry．Otherwise，you may never find out who dealt with the complaint later．Even the bravest person finds it difficult to stand up in a group of people to complain．Write a letter and 33 when you dont want to do it in person．At this stage you should give any receipt numbers，but you should not need to give receipts or other papers to 34 you bought the article．If you are not satisfied with the answer you get，or if you do not get a __35__ ，write to the director．Be sure to keep copies of your own letters and any that you receive． 26.__________