Listen to the following conversations and fill in the blanks with the words or expressions you have heard. Dialogue 1 FIT Reservation R (Reservationist) G(Guest) R: Good morning. Sir, Swan Hotel. May I help you? G: Good morning. I’d like to book a room at your hotel. R: Thank you, sir. From which date and how long will you be staying? G: From 2nd to 4th of May. R: What kind of rooms would you prefer, sir? G: A double room, please. R: OK. A double room from 2nd to 4th of May. Is that correct? G: Yes. What’s the rate, please? R: The _____________ is $80 per night. G: OK. I’ll take that. R: May I have your name and your telephone number, please? G: Bill Smith, 86372538. R: Mr. Smith, and the phone number is 86372538. R: Would you like to make a ____________ reservation by credit card? If so, we can hold the room overnight. G: No, thanks. R: Thank you, Mr. Smith. We look forward to _______________ you. G: Thank you and goodbye. R: Goodbye. Dialogue 2 Group Reservation R: Good morning. Room Reservations. May I help you? G: I’m calling from the International Youth Travel Agency. I’d like to know if you have any rooms for the nights from November 6th to 9th. R: May I know _____________________________________________? G: 28. R: What kind of rooms would you like? G: Twin bedrooms with bath. R: Just a moment, please. Let me check... Sorry to have kept you waiting. Madam. I can book 14 TWBs for you for those days. G: How much is the room rate, then? R: Four hundred and eight yuan ____________________________, with breakfast. G: That’s good. R: May I book the rooms under your name_? G: Yes. My name is Joanna Eliot. R: May I have your phone number, please? G: 321-3342421. R: 321-3342421 That’s 14 TWBs for Joanna Eliot at 4,081 yuan from November 6th to 9th. Is that correct? G: That’s correct. R: Thank you for calling. We’re looking forward to seeing you soon.