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【单选题】
下列做法中,正确的是A.
检查VIP客人的房间时，要检查鲜花、水果、总经理名片是否摆放得当
B.
凡是新、老客人入住客房时，行李要详细介绍饭店情况
C.
发现可疑人员，服务员要主动以服务的面貌出现进行盘问
D.
服务员在工作期间，若发现有住客将钥匙留在房门钥匙孔上，必须敲门提醒客人，并将钥匙交给主管处理
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【单选题】Dear sir / Madam, I bought a new blouse in your store for ¥ 240. I am afraid I must complain about the product. The color run the first time I washed it. So, I would like to ask for a refund or at lea...
A.
It is out of fashion.
B.
The customer doesn ’ t like the color.
C.
The blouse is too tight for the customer.
D.
The color of the new blouse faded.
【简答题】Hi, Harry, Thank you for your invitation to visit next week. I ’ m sorry, but I can ’ t come. I have a really busy week. This evening I ’ m going to my cousin ’ s birthday party. And tomorrow I have t...
【简答题】（2012年）企业财务管理部门应当利用报表监控预算执行情况，及时提供预算执行进度、执行差异等信息。（ ）
【单选题】听力原文：Would you like to go to the dance with me tonight? (5)
A.
I feel nervous.
B.
I think so.
C.
I'd try it.
D.
I'd love to.
【单选题】I`d like you to note these particulars and then get familiar with the ship`s safety features.
A.
The speaker wants to note down the ship`s` particulars
B.
The speaker wants to get familiar with the ship`s safety features
C.
The speaker is more familiar with the ship`s particulars than the listener
D.
The speaker is less familiar with the ship`s particulars than the listener
【单选题】–Would you like to go to see the film with us? --Sorry, I can’t. Because I ________ it twice.
A.
have seen
B.
saw
C.
see
D.
will see
【简答题】听力-J=Jane (Waitress ) S=Stephen Nobel (Guest) J: May I take your order, sir? S: Yes, please. I would like to 1 with a chef’s salad . J: The chef’s salad for 2 . And what would you like to ha...
【单选题】Going back to work after having a nice meal is always difficult. There was a lot of intense work waiting for me. I had to prepare the information for the meeting at 4:00 p.m. After I finished the work...
A.
surprising
B.
upsetting
C.
boring
D.
challenging
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