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【判断题】
访谈法是通过评价者与被评价者当面回答来获取信息的一种评价方法。A.
正确
B.
错误
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皮皮学刷刷变学霸
举一反三
【单选题】When you are the seller,which following rule is wrong when dealing with a complaint: ( )
A.
If the complaint is justified, you have to admit it readily, express your regret and promise to put matters right.
B.
If the complaint is not justified, point this out politely and in an agreeable manner.
C.
If you cannot deal with a complaint promptly, acknowledge it at once. Explain that you are looking into it and that you will send a full reply later.
D.
All complaints should be treated as unimportant matters.
【单选题】Which of the following is wrong when clothes catch fire during the experiment?
A.
Nearby personnel used fire blankets to cover their bodies
B.
Take medical treatment if necessary
C.
When the back is on fire, you can roll on the spot to extinguish the flame, or use an emergency spray nearby
D.
Run outside for help
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