Clerk(C):Good morning. Guest Service Center. Can I help you? Guest(G): I certainly hope so. I am very(1) . C: What seems to be the problem, madam? G: The air-conditioner in my room isn't working and there's a lot of water under it. C: I see. Which room are you in, madam? G:(2) . What's more, it's very (3) in my room. The lights don't work. And also the television doesn't weem to work, either. There's nothing on the screen. C:Mm, madam. May I ask if you have put your key card in the (4) by the door? G: Excuse me? C: The electricity slot. Well, madam, those facilities that you just (5) won't work unless you put the card in the slot. G: Oh, I see. But why doesn't it say so on the card? And why didn't anybody tell me this? C: I'm very sorry to have (6) you so much trouble, madam. You'll use the facilities in your room if you put the key in the slot. G: OK. I got it. But what about the water under the air-conditioner? C: Don't worry, madam. I'll send an (7) straight up to see to it. Please wait a moment. G: OK. I'll just wait. Thanks.