Read the text again and decide whether the following statements are True, False, or Not Given according to the text. 1. Customers become bad-tempered, and they always complain about some “ trifles ”. 2. Words from Harvey’s book Seducing the Vigilante Customer are cited by customers in their complaint letters. 3. Harvey’s “ how-to ” guide is too simple to put into practice. 4. The rules of Harvey’s “ how-to ” guide have been abided by strictly in business practice for a long time. 5. The seventh paragraph indicates that if a company adopts automated phone systems, it treats its customers like second-class citizens. 6. The ATMs outside banks in Perth are welcomed by customers because they are very convenient . 7. It took 15 years for Harvey to write Seducing the Vigilante Customer. 8. The Internet plays an important role in creating “ the vigilante ”. 9. It is inescapable for a company to invest a lot of money for the sake of customer satisfaction . 10. The quality and level of customer service have decreased in recent years.