听力原文：Starting in January, we will place increased emphasis on retaining customer deposits. We will be raising the rates from 3 percent to 3. 5 percent, and offering customers incentives, including free iPods for opening new checking accounts with direct deposits. This is in response to the aggressive push by online depositories and credit unions, which are enticing customers with higher interest rates. This is squeezing our interest margin and decreasing our profitability. At the same time, we will be switching the title of 'loan officers' to 'relationship officers'. Who is most likely listening to the talk?