When relationships matter, focusing on interests rather than locking into positions makes ___________. We value our relationships and therefore must ___________ both the short-term and long-term impacts of our agreements. We should not settle for agreements that may ___________ our selfish interests in the short run if there are long-term ___________ we would not like. Even our salesperson from the previous example may have a few things to learn by using this approach. Does he___________ with the customer for the best price if it creates ___________ in the process? Where will the customer purchase his or her next car? Will the customer return for service? While the clever car dealer wants a sale, he places higher ___________ on a long-term relationship and the chance to sell the customer six cars over a lifetime, not just one. Even where positional bargaining appears to make sense, the positional bargainer often has an ___________ for engaging in the interest-based approach.