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【单选题】
下列选项中，不是导游工作所具有的属性的是( )。A.
政治性
B.
文化性
C.
多样性
D.
经济性
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举一反三
【单选题】If you meet a foreigner for the first time, it’s better for you to talk to him/her about .
A.
your company duty
B.
your poor health
C.
your courting a girl
D.
your complaint about a neighbor
【简答题】Yesterday_____a fine day, but now it rains heavily.
【单选题】( ) is the first step if you want to settle the customer complaint efficiently,
A.
Listening
B.
Making an apology
C.
Fixing
D.
Acknowledging
【简答题】单词选项:discount, complaint, exchange business cards, call center, bowing, shake hands.将这些词分别填写到下列6个空格内。 She works in the __1___ and receiving calls every day. It is very common to see people __2_...
【简答题】Yesterday ________ a fine day, but today it rains heavily.
【单选题】you are coping with a complaint over the phone or in person, the first thing you should do is to present a smile.
A.
If
B.
Whether
C.
What
D.
Wheather
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