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—I don' t like to complain, but I bought this camera last week and it' s stopped working.—Hum—yes, it' s faulty. Do you have your receipt? We can either exchange the camera or offer you a credit note. You can use it for anything in the shop.—No,______.—I' m afraid that isn't our company policy, sir.—But it is the law—and I'm a law student. So refund my money or I' 11 see you in court. OK?