【判断题】Text B I. Decide whether the following statements are true or false according to the text.PetSmart Charities’ success, for the most part, lies in convincing the public of the far-reaching implications...
【单选题】the correct order of five steps for dealing with complaints 1, Making apologies 2, Expressing thanks 3, Taking proper measures 4, Showing sympathy 5, Knowing about facts