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【简答题】
请翻译下列句子。 Procedures of Handling Complaints: 1. Listen attentively and show your concern. 2. Stay calm and rational. Never argue with the guest. Never try to explain yourself. 3. Apologize to the guest for what happened. 4. Address the real problem and show empathy. 5. Take notes whenever necessary. 6. Inform guest what you are going to do and when you will do it OR offer an alternative. 7. Take immediate action. Refer to your superior right way whenever necessary. 8. Follow-up to make sure problem is solved. 9. Ask guest to make sure that he/she is satisfied with their result.
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【单选题】I _______ go to the theatre, because I don't like operas at all. [ ]
A.
always
B.
often
C.
sometimes
D.
never
【单选题】An Awful Afternoon Sometimes I feel that being the mother of three small children is like running a large circus(马戏团). One afternoon last week, my three sons were playing peacefully in the back yard, ...
A.
Right
B.
Wrong
C.
Not mentioned
【单选题】I like doing some chores at home, so I sometimes _____. [ ]
A.
do my homework
B.
do the dishes
C.
play the guitar
D.
take acting lessons
【简答题】须挖去毛的药物是（ ）
【单选题】20 世纪20年代,一个偶然的机会,法国作家罗曼·罗兰看到了年轻的中国留学生梁宗岱翻译的陶渊明的诗篇,在随即给梁宗岱的信中写道:“你翻译的陶潜诗使我神往。不独由于你的稀有的法文知识,并且由于这些诗歌的单纯动人的美。它们的声调对于一个法国人是这么熟悉!与我们古代土地上升上来的气味是同样的。”接下来,法国印象派诗人瓦雷里在为梁宗岱《法译陶诗选》一书撰写的序言中写道:“试看陶潜如何观察‘自然’,他将自己...
A.
说明陶渊明 的诗歌令西方作家神往。
B.
说明陶渊明是一位生态保护主义者。
C.
证明中西方文化交融互补是必然的。
D.
证明陶渊明在西方还是颇有影响的。
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