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【多选题】
当出现下列情况时,客服人员必须直接反驳客户。( )A.
客户：“你们企业的售后服务风气不好，电话叫修姗姗来迟！”
B.
客户：“这个金额太大了，不是我马上能支付的。”
C.
客户：“我今天只是随便转转，没有带钱。”
D.
客户：“这房屋的公共设施占总面积的比例，比一般的房屋高出不少。”
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