The Housekeeping Department as a whole is required to make the guest's stay comfortable and pleasing. Any reasonable request must be fulfilled. But good service means more than fulfilling requests. Whenever and wherever possible, the staff should offer to do extra things for the guest. What is more, whenever there is an opportunity to "sell", the staff should take it and suggest that guests use the hotel services as much as possible. They should make sure that they are selling what the guest really wants to buy. Such as, after opening the door for the guest on his/her first arrival, the bellman or the room attendant should precede the guest into the room. The room attendant should show the guest the facilities, especially the bathroom. The room attendant should remind the guest that there're two sockets in the bathroom, for 110V and 220V respectively. The voltage here is much higher than that in the states. For a standard room, there is a dest, two easy chairs, and a double bed or twin beds. And the bellman or the room attendant can introduce other hotel services for the guest. Some foreign guests have a good opinion of China's silk fabrics, which should be introduced by the staff. If the staff know the guest's name, don't keep calling the guest sir or madam. Calling the guest's name will make him/her surprised and happy.