A friend of mine is a department manager at a large company. His secretary requested a 10% salary raise. The problem was that 10% was a large raise compared to the 5% other employees had received. Was there a win-win way out of this problem? As they looked at the possibilities, several ideas appeared. The company starts work at 8 am and closes at 5 pm. The manager learned that his secretary got caught in heavy traffic every evening on the way home. They agreed to have her at little or no loss to the company. They then studied her job in detail. Before long they jointly developed a new idea which gave her more responsibilites, and, at the same time, more interesting work. Both parties benefited from the changed arrangement of work. The raise itself was then discussed. A decision was made by agreeig on a 6% raise for three months and then an additional 2% later if the new responsibilites were properly performed.