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【判断题】
单证制作必须做到正确、完整、及时、简明和整洁,其中( )是单证制作的前提。 A. 正确 B. 完整 C. 及时 D. 简明A.
正确
B.
错误
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【判断题】When the person answering the phone call says: I’m Sorry, I didn't catch that, h e wants the caller to leave a message.
A.
正确
B.
错误
【多选题】Would you give excuses when answering the guest’s complaint?What comments are appropriate?
A.
Thank you for pointing out this problem.
B.
I will investigate immediately.
C.
I will tell the manager why you have not had our usual good service.
D.
We are looking forward to seeing you.
【多选题】Task 5 Listen to the passage twice and fill in the blanks with what you hear. When describing your product for a business plan, you should start by asking yourself, “What product am I selling?” In ans...
A.
is used for
B.
More importantly
C.
goals and objectives
D.
point of view
E.
customer satisfaction
【简答题】Task 5 Listen to the passage twice and fill in the blanks wit h what you hear. When describing your product for a business plan, you should start by asking yourself, “What product am I selling?” In an...
【单选题】Consider the following statements when answering this question. I. Increases in the rate of income tax decrease the opportunity cost of attending college. II. The introduction of distance learning, ...
A.
I is true, and II is false.
B.
I is false, and II is true.
C.
I and II are both true.
D.
I and II are both false.
【简答题】Listen to the passage twice and fill in the blanks wit h what you hear. When describing your product for a business plan, you should start by asking yourself, “What product am I selling?” In answering...
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