I bought a $600 digital camera in May of 2003 at Future Shop in Kitchener, ON. In December of that same year, while using the camera, the screen went totally blank. I went directly to the store where I bought the camera. They connected it to an outside power source and determined that the camera wasn't getting any power but could not explain why. They then offered to send it to somewhere in BC for me but would not talk to me about the fact that the camera was barely 7 months old and that they had never seen this particular model had this problem. Nor did they offer any type of compensation by way of a loaner. The camera was sent on Dec 21,2003. In Feb of 2004 I began calling the store to find out how long it would be. I was given a run-around every time. 'I'll call you back', 'I don't have that information for you', etc. I never got any calls back. I finally spoke to a young man on the last day of March 2004, who I bothered enough to give me the number of the place they had sent my camera to. I had been told several times that they were not allowed to give this number out. I called myself on March 30 and was told that they had just received my bill of sale for proof of warranty 6 days before I called. The camera is now fixed and on if s way back to me. Future Shop is essentially at fault for me having to wait over 3 months for a camera that only took 1 week to fix. They will not talk to me about this either. When did the customer send the camera for repair?