Alicia: Excuse (7)______. Where is the East Baggage Claim? (8)______ need to pick our luggage up. Agent: (9)______ go straight. Turn left and then right at the elevator. Alicia: Thank you. Look. That old lady needs help. (10)______ can't carry her bags. Let's help (11)______ . Renee: Oh, (12)______ are heavy. Help me carry them.