Unit 4 Intoducing Change Change is a natural part of the human condition. However, we often perceive it as a 1 to our stability, our self-esteem and our values. It is therefore hardly surprising that the most frequent reaction to change is 2 . Business leaders need to bear this in mind and introduce change carefully for it to be successful. They have to raise their staff's awareness of the 3 of the intended change. This can be achieved through good communications, as well as active staff 4 in the decision-making 5 . Change is easier in flatter organisational structures than in 6 ones. It seems that people working in 7 tend to generate more ideas and can test them out easily. A 8 style of management, together with adequate 9 , can also boost self-confidence and so help staff cope better with change. Finally, business leaders should create an atmosphere of 10 in which staff are encouraged to express their feelings. Indeed, silent resistance is a greater threat to the success of a change than open criticism.