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【简答题】
(b) Discuss the relevance of each of the following actions as steps in trying to remedy performance measurement problems relating to the ‘365 Sports Complex’ and suggest examples of specific problem classifications that may be reduced or eliminated by each action: (i) Focusing on and improving the measurement of customer satisfaction (ii) Involving staff at all levels in the development and implementation of performance measures (iii) Being flexible in the extent to which formal performance measures are relied on (iv) Giving consideration to the auditing of the performance measurement system. (8 marks)
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举一反三
【单选题】In ancient China, a gold dragon on the emperor’s clothes was regarded as a _____ of power and position.
A.
mark
B.
sign
C.
symbol
D.
feature
【单选题】In the Westerner’s eyes, the postwar Japan was______.
A.
under aimless development
B.
a positive example
C.
a rival to the West
D.
on the decline
【单选题】The party's reduced vote was ____ of lack of support for its policies.
A.
indicative
B.
positive
C.
revealing
D.
evident
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