听力原文：M: Hello, is that Jane? W: Speaking. M: Hi, Jane, this is Chris here. Listen, I'm in real trouble. I'm in the middle of an assignment and my computer's crashed! W: Oh, no! Bad luck! M: Yeah, I can't believe it! What do you think I should do? I'm desperate! W: I think I can help you, Chris, so calm down! It happened to me last year, and I solved the problem. So don't panic! What happened exactly? M: I started to boot up and suddenly the screen went blank. I couldn't do anything! All my data's gone! I can't get back it! I've lost it all! W: Listen, that happened to me, and I took it round to a small company I know and they fixed it in an hour! And they got back all my data, too. M: Thank goodness Can you give me the phone number? W: Sure, they're very helpful. Speak to Kit, Kit Marlow. You can mention my name too! That might help. Do you have a pen handy? Call them at 0208 346 789. Oh, just one more thing. Before you do that, switch it off, and try again. You never know it might correct itself. M: Okay! I'll do that fight now. And thanks a million! W: My pleasure. Good luck. (20)