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【判断题】
能力代表一种相对宽泛和稳定的特征,反映了个体在某一工作中完成任务的可能性。
A.
正确
B.
错误
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【判断题】对旅游C2B而言,只在线上销售仅仅完成了第一步。
A.
正确
B.
错误
【单选题】()指接受产品的组织或个人,可以是组织内部的或外部的。
A.
弯头
B.
凹坑
C.
用户
D.
顾客
【多选题】顾客是指接受产品的组织或个人,按接受产品的所有者情况分类,一般可分为()
A.
外部顾客
B.
B 内部顾客
C.
相关方
D.
D 供应商
【简答题】The number of mistakes you make determines the marks you will receive in an examination.
【单选题】Did you receive the post-card that I sent you______Miss Fagan`s address?
A.
. getting from 
B.
. following 
C.
. asking on  
D.
. asking for
【单选题】_______ your letter, I am pleased to tell you that you are to receive the answer by the end of this week.
A.
Concerned about
B.
Concerning
C.
Concerning with
D.
Concerned
【单选题】My daughter will _____ you one day only if you keep ______ like this.
A.
receive; performing
B.
accept; performing
C.
receive; to perform
D.
accept; performed
【单选题】If there is a problem with the product, the customer may ______.
A.
have it repaired by others
B.
send the product to others
C.
ask the customer representation to say sorry to him
D.
ask for a refund from the store
【简答题】What do you receive after the written test?______.
【单选题】下列关于顾客的叙述中,错误的是( )。
A.
是接受产品的组织或个人
B.
指为生产商提供生产资源的供应方
C.
指组织外部的消费者、购物者、最终使用者、零售商、受益者和采购方
D.
指组织内部的生产、服务和活动中接受前一个过程输出的部门、岗位或个人
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