Dear Mr. Blank: Last October I signed a contract with your company for the installation of dry walls and the renovation of a bathroom in my home at the above address. I am now appealing to you to have this work completed in a satisfactory manner. I have spoken to your Quincy, Mass, store manager on several occasions, to the plumbing department manager, to your maintenance people, and to anyone else who seemed to be in a position to assist in completing the work. I have received considerate responses followed by service people trying to do the necessary work. Nevertheless, I have had expensive broadloom rugs badly stained; I have had water pour through my kitchen ceiling at least six times after your people left my home with everything supposedly in order; and I now again have leaks, grout falling out, and other defects. I have experienced nothing but trouble with your workmanship and materials from the outlet. I will illustrate with detail--an incomplete list--which your records should confirm. 1. An expensive vanity was delivered with doors assembled upside down and doors catches not functioning properly. 2. The dry wall work was left in such rough condition that your installers had to return several times. In some areas sanding was overlooked; in others, dry wall taping was not used, and molding was left incomplete. (The next few paragraphs listed additional defects.) Mr. Blank, I had your service people come to the house at least six were denials of responsibility. Children were blamed, etc. And in each case, it was finally established that the installation was faulty. At this writing, water is again leaking to the floor below when the shower is used. Frankly, I believe I have reached the point of no return in dealing with your local staff. I now want to have my bathroom completed in a workmanlike manner, even if it means removing the entire installation. In the event that any removal is necessary, I will not accept a patched-up finish. For a job that costs about 2,500, your performance has been outrageously bad. I expect the courtesy of a prompt reply from you, and the necessary inspections and corrections from qualified personnel. Sincerely yours, Howard Gerber What does 'vanity' mean?