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【单选题】
在人际交往中，形成对别人印象时总是假设他人与自己有相同的倾向，即把自己的特性投射到其他人身上，这种现象称为（ ）。A.
首因效应
B.
近因效应
C.
光环效应
D.
投射效应
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【单选题】It can be learned from the first paragraph that Disney
A.
intends to take positive measures to save the endangered rainforests.
B.
refuses to use rainforest-derived paper.
C.
is conservative on the issue of sourcing paper.
D.
calls for other companies to make efforts.
【单选题】客户服务管理人员行为要求中，（）是正确的。
A.
将手放在衣服口袋内
B.
累了可靠在工作岗位上
C.
双手抱在胸前
D.
双手搁在大腿上，手心向下；并膝下腰，一脚在前，一脚在后
E.
站立姿势，从侧面看，其下全颌应该微张，眼睛呈5度仰角视前方，胸部稍挺，小腹收拢
【简答题】情景模拟,销售同事看了参数之后,觉得智慧课堂系统中的备课系统就是泛雅平台,这句话是对是错?如果是错误的,你会怎么解释?
【简答题】What are the speakers talking about? [ A] Maybe a picnic. [ B ] Maybe something new. [C]Maybe a new car.
【单选题】听力原文：W: I just get my first issue of that new magazine. M: Let me see it when you are through. Maybe I'll subscribe, too. Q: What is the woman going to do? (19)
A.
Read the woman's magazine.
B.
Subscribe to the magazine right away.
C.
Buy the first issue of a magazine.
D.
Start a new magazine.
【简答题】节奏型♩.♪时值总和是几拍?
【单选题】客户服务管理人员行为要求中 , ( )是正确的。
A.
将手放在衣服口袋内
B.
累了可靠在工作岗位上
C.
双手抱在胸前
D.
双手搁在大腿上，手心向下；并膝下腰，一脚在前，一脚在后
【单选题】A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）
A.
Record the solution in the appropriate logs for future use.
B.
Ask the user who reported the issue what past documentation they have.
C.
Ask the user who reported the issue to explain the symptoms in detail.
D.
Record what steps should be taken to resolve the issue.
【单选题】The first issue that airlines should consider is ( ) .
A.
flight safty
B.
high-quality service
C.
flight safety and quality service simultaneously
D.
profitability
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