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搜题
【单选题】
病人,男,49岁。胃癌晚期。因病情日趋恶化,对医务人员和家属常发脾气,该病人此时的心理反应属于:A.
躁狂期
B.
否认期
C.
接受期
D.
愤怒期
E.
默认期
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皮皮学刷刷变学霸
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【判断题】When the person answering the phone call says: I’m Sorry, I didn't catch that, h e wants the caller to leave a message.
A.
正确
B.
错误
【多选题】Would you give excuses when answering the guest’s complaint?What comments are appropriate?
A.
Thank you for pointing out this problem.
B.
I will investigate immediately.
C.
I will tell the manager why you have not had our usual good service.
D.
We are looking forward to seeing you.
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