【单选题】暴躁型问题客户胛气暴躁,态度强硬,有时甚至傲慢,说话时带命令凵吻,容易引起争吵。所以在处理暴躁型客户的投诉时应(
A.
既不能说得太多,也不能说得太少,应问有所答,且保持中立态度,以免引起客户的疑心和及感
B.
建立起类似“成人一丿L童”的关系,在沟通中掌握主动权
C.
保持冷静、冷静、再冷静,沉着、沉着、再沉着,必要时可暂时离开2·3分钟
【判断题】对资本主义工商业的改造是采用剥夺的方式。
【简答题】女性,35岁,左上肢血压160/90mmHg(21.3/12kPa),右上肢血压120/80mmHg(16/10.7kPa),胸背部、肾区未闻及血管杂音,视力下降,眼底可见血管扩张及小血管瘤形成可能的诊断为A、多发性大动脉炎 B、高血压病3级高危 C、主动脉缩窄 D、高血压病3级极高危 E、高血压脑病 首选检查为A、头颅CT B、肾功能及尿常规检查 C、明确有无糖尿病 D、动脉造影(头臂) E、除...
【单选题】Nowadays we students are so busy that we don’t have much time for outdoor sports activities, _______we have the interest.
【单选题】According to the passage, if we want to get promotion nowadays we have to ______.
A.
produce proof of our qualifications
B.
write a paper about our qualifications
C.
apply for a certificate
D.
apply for a diploma course
【判断题】蒙哥汗在开平举行的佛、道辩论中,道教徒以《老子化胡经》的论据赢得辩论的胜利。
【判断题】我国对资本主义工商业的改造采用了和平赎买的而不是购买的方法
【单选题】We have to say that nowadays, the soul of Chinese basic education is competition _____ learning.
【单选题】Nowadays, though we are living a comfortable life, we have to learn to____ all kinds of pressure. [ ]