你觉得这封函电写得好吗?如果好,请说出理由。如果不好,请修改。 Dear Sirs, We have received your letter dated 27 March 2017. We are extremely distressed to learn that an error was made pertaining to your esteemed order. please be informed that the cause of your complaint has been investigated and it actually appears that the error occurred in our packing section and unfortunately it was not discerned before this order was dispatched to your good self. Arrangements have been made for a repeat order to be dispatched to you immediately and this should leave our warehouse later today. It is our sincere hope that you will have no cause for further complaint with this replacement order. Once again we offer our humblest apologies for the unnecessary inconvenience that you have been caused in this instance. Kindly contact the undersigned if you require any further clarifications. Very truly yours,