After the introduction, let's have an overview of what to look for in a business letter by means of the six C's checklist: ( six options are given below) [ correct; complete; concrete; concise; courtesy; clear] a. Is the body of your letter 1)_________? Have you included all the facts, arguments, examples and details you need to support your point? b. Is your language 2)_________? Is your language free of grammatical and punctuation mistakes? c. Is the body of your letter 3)_________? Have you pared your language down to the essential words you need to express your ideas? d. Is your language 4)_________? Have you gone straight to the point in understandable words? e. Does the body of the letter show 5)_________? Have you chosen expressions to produce goodwill? f. Is your message 6)_________? Have you used specific and definition terms in making an offer or requiring a response?