皮皮学,免费搜题
登录
搜题
【简答题】
&8226;Read the article below about telephone skills. &8226;For each question 31-40 write one word in CAPITAL LE'I'I'ERS on your Answer Sheet. How to deal with difficult people on the phone One of the skills required of today's successful business people is the ability to deal with difficult people on the phone. The Reed Employment agency has come (31) with some advice to help business people get the best from the caller. First of all, accept that people can be rude when they are (32) pressure. Try to find out (33) they are angry - even if you have to guess. And, importantly, never get angry back. Many problems are caused by a simple misunderstanding. Therefore it is essential (34) remain calm so that you can get to the root of the problem and thus have (35) better chance of resolving it, Understand that maintaining your calm is much easier than it sounds - but you can prepare (36) designing a strategy. Most call centres train staff (37) these techniques; other office workers need to train themselves. The trick is to be really nice back (38) that they end up thanking you for your help, understanding and assistance. Secondly, listen carefully and empathise with the person making the comlaint. You don't (39) to compromise your company or your colleagues just because you show understanding. Agree to a course of action and stick to it and, finally, always try to be courteous. Sometimes you are the one (40) will have to apologise and you just have to accept that. (31)
拍照语音搜题,微信中搜索"皮皮学"使用
参考答案:
参考解析:
知识点:
.
..
皮皮学刷刷变学霸
举一反三
【多选题】一般来说,大学生就业前需要做哪些准备?
A.
心理准备
B.
知识准备
C.
能力准备
D.
材料准备
【判断题】恒电流充放电测试:对电池进行充放电性能测试,进而得到电池的首次充放电的性能及循环性能。
A.
正确
B.
错误
【多选题】项目兴建理由分析一般从以下几个方面进行分析
A.
产业背景
B.
区域背景
C.
项目定位及企业背景
D.
环境因素
【单选题】燃油高压泵是什么泵
A.
柱塞泵
B.
离心泵
C.
齿轮泵
D.
斜盘泵
【单选题】下列各句中,加点的成语使用不恰当的一项是( )。
A.
新来的王老师为人不苟言笑,同事们一般都不跟他嘻嘻哈哈,只有谭校长有时还会跟他开点无伤大雅的玩笑。
B.
近几年,来中国演出的外国艺术团络绎不绝,不过人们对俄罗斯芭蕾舞团的《天鹅湖》还是情有独钟,屡看不厌。
C.
美国博物馆的收费可谓各尽所能:有的一部分收费,有的分时段收费,还有的是否交费、交费多少由参观者自行决定。
D.
中、日、韩三国参加这次围棋比赛的运动员,水平都在伯仲之间,谁能胜出,就要看谁具有更好的竞技状态和心理素质了。
【判断题】Android 中获取到 sp 对象 SharedPreferences sp = new SharedPreferences();
A.
正确
B.
错误
【单选题】燃油高压泵是:
A.
柱塞泵
B.
渐开线外啮合齿轮泵
C.
摆线转子泵
D.
离心泵
【判断题】Android 中获取到 sp 对象 SharedPreferences sp = new SharedPreferences();
A.
正确
B.
错误
【简答题】一般来说,大学生就业前需要做哪些准备?
【单选题】燃油高压泵是:
A.
旋板泵
B.
齿轮泵
C.
离心泵
D.
摆线转子泵
相关题目: