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【多选题】
顾客服务水平设计需考虑的因素有( )。A.
商店特点
B.
竞争对手的服务水平
C.
经营的商品特点
D.
目标顾客的特点
E.
服务成本
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举一反三
【简答题】His duty fulfilled，Henry felt a great weight taken off his mind．
【单选题】The author was, no doubt, ______.
A.
a linguist
B.
an essayist
C.
a scientist
D.
an attorney
【单选题】Which of the following would be least likely to be included in a standard inquiry to the client’s attorney?
A.
A list provided by the client of pending litigation or asserted or unasserted claims with which the attorney has had some involvement.
B.
A request for the attorney to opine on the correct accounting treatment associated with an outstanding claim or pending lawsuit outcome.
C.
A request that the attorney provide information about the status of pending litigation.
D.
A request for the attorney to identify any pending litigation or threatened legal action not identified on a list provided by the client.
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