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【单选题】
Which of the following guidelines should managers follow while building a customer-responsive culture?A.
precisely defining employees' normal job requirements and ensuring they perform those actions alone
B.
giving service-contact employees continual training on product knowledge, listening, and other behavioral skills
C.
designing jobs with rigid rules and procedure that employees should stick to in order to satisfy customers
D.
preserving the discretion to make day-to-day decisions on job-related activities at the top level of management
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【单选题】滤饼的比阻主要受如下各项中几项的影响()* 1颗粒的比表面积;2滤饼层的空隙率;3滤饼层的厚度;4悬浮液的颗粒浓度;
A.
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B.
2
C.
1
D.
3
【单选题】落叶灌木,枝条柔软,弯之可打结而不断;单叶互生,集生枝端;头状花序,花黄色,先叶开放,芳香,花被筒长瓶状,是 的形态特征。
A.
苦楝
B.
冬青
C.
枸骨
D.
结香
【简答题】约束条件中资源配置系数aij的灵敏度分析:资源配置系数矩阵的变化改变了________________,即完全且不规则地改变了_________________________________。
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