1 What seems to be the problem A. Use your imagination to speculate what the people are saying. B. You'll hear eight short phone calls. Match the NUMBERS of each call to one of these sentences. Put a ring round the number of the call on the right. The first two are done as examples. Be careful: one sentence in eachgroup is a 'wrong answer'! a. The customer was sent only oneset instead of three. 1 2 b. The customer wants to be sentone set of three items. 1 2 c. The customer was sent threesets instead of one. 1 2 d. The speaker will arrive latebecause of the heavy traffic on the way to the airport and now expects toarrive at 1.45. 3 4 e.The speaker will arrive late because of delays at the airport and now expectsto arrive at 4.45. 3 4 f. The speaker will arrive late because of theheavy traffic and now expects to arrive at 1.45. 3 4 g. The customer wants the damaged goods to be replaced. 5 6 h. The customer wants his/her account to be credited for the damaged goods. 5 6 i. The customer refuses to pay for the damaged goods. 5 6 j The faulty machine has to be replaced. 7 8 k. The faulty machine has not been repaired satisfactorily. 7 8 I The faulty machine needs to be repaired.