For many of us ___1___can be a difficult thing to do. However, our level of___2___ is usually relative to the___3___. Most of us have no problem___4___“I’m Sorry” when we accidentally ___5___someone on the street. In fact that type of situation is so___6___to us that the ensuing apology has become a reflex-an___7___response with ___8___timing. But what will happen when we have to think about apologizing? When we start to think about the apology, we also think about the___9___ or ___10___ that led up to it. As a result, our thoughts, ___11___and ___12___become part of the___13___and we often feel embarrassed and a sense of ___14___ and ___15___with the situation which then translates itself into not knowing how to apologize. The good news is that if we___16___things up all the time, we would know exactly what to say and how to apologize-just like we do when bump into a stranger. The ___17___ that we are not sure how to say sorry means that most of the time our behabior is pretty much on the right___18___.