Jack: good morning. Huajian Software Company. May I help you? Anna: May I speak to Mr. Li Ming. I need his help. Jack: I’m sorry. You’ve _______1________ the R&D Department. Let me put you through to the ________2_______. Anna: Thank you. Jack: My pleasure. Li: hello, Huajian Software Company. What can I do for you? Anna: Hello. This is Anna, May I speak to Li Ming. Li: Yes, speaking. Anna: Well, I don’t know what’s wrong with my computer. It is _______3________slowly. Li: Well, there may be many reasons. First, have you set up too many programs on your ______4_________? Anna: Yes. Then how can I remove them from my computer? Can I just delete those files? Li: Oh, don’t just delete the files. You should ______5_________ them instead. Anna: How can I do that? Li: Well, you can go to the Control Panel, and ______6_________ Add or Remove Programs. You can uninstall any application this way. Anna: I got it. I will give it a try. Li: if the method doesn’t work, please call me again. I will _______7________you computer. Anna: Thank you for your help. Li: Not at all. It was the least I can do.