Directions: The following is a letter. After reading it, you should complete the information by filling in the blanks marked 1 to 5 in no more than 3 words in the table below. Dear Sirs, I have just received a consignment from you and regret I must inform you of the poor quality of these goods .Most of the vegetables and fruit are rotten or wilting .In fact ,the whole consignment looks as if it was loaded and then left for two days with no cooling system .Whatever the reason ,you must have known the state of the goods on dispatch . I am now left in a position where I have no good to sell .This ,as I'm sure you understand ,is not only disappointing to me but it could mean that my customers may go elsewhere. The situation has arisen,and I expect a full explanation of this unpleasant problem .I also expect you to send me a replacement for this consignment within one week .Otherwise ,we will have to ask for a full refund. I am sorry to have to write you in such a tone,as I hope that such a case will not happen again in the future .I look forward to hearing from you. Sincerely yours, Tacky White