Dialogue: service of an express delivery company CSM: Good morning, Mr. Hilton. Is there anything I can do for you? Hilton: I’m looking for a(n) (1) _____________________. You know, the conference has come to a successful close. And there is bulky meeting stuff to be sent back home. Can you suggest a company to take care of it? CSM: Yes. We have an in-house delivery service right here. We are shipping specialists and can provide you with (2) ________________________. Hilton: Oh, that would be wonderful. We have really appreciated your service in the past. And I (3) __________ your staff. CSM: Tha nk you, Mr. Hilton. May I ask what kind of stuff you’d like to deliver? Hilton: We have the name signs of the attendees that we want to reuse at next conference, some meeting documents, and some other stuff. CSM: That’s quite a lot. But don’t worry. Our staff can (4) ______ them professionally and promptly. We are faster than airlines. Where do you want them delivered? Hilton: To San Francisco. Here is our address. CSM: I see. Then how quickly do you want them (5) ________? Hilton: Is it possible that our headquarters will receive them in two days? CSM: It depends. If the packages are ready by now, it will take less time for our employees to move. Have you packed them (6) ___________? Hilton: No, we haven’t. I wonder if you could help. CSM: No problem. We also have professional packing staff and adequate packing facilities. But it will incur extra charge for the packing. Hilton: You may charge it and the freight rates to our master account. What are the (7)______ for the packing and the delivery service? CSM: Here’s the price tag, Mr. Hilton. Please take a look at it. As you can see, our prices are (8) _____________ in the city. Hilton: Well, sure it is reasonable. I need a guarantee that the packages will be there. CSM: We do guarantee if you agree to the (9) _____________. . Hilton: OK. I don’t see any problem. CSM: Now please (10) _______________ on the contract here, and here, the names of the objects to be delivered. We’ll s end our people up to handle the packing right away.