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【简答题】
现在你是BYGICS(百职)速卖通女鞋专营店的客服人员,一位俄罗斯的用户购买了一款糖果粉色38码女鞋,客户收到这款鞋子后发现颜色发成红色,而且鞋子偏小,客户情绪激动,写信过来要求退货。对于是自身原因造成客户退货,首先要给客户道歉,但还是要尽量挽回客户,目前跨境物流费用高昂,所以店铺直接提供免费补发货物的补救措施,需要要登记好客户的要求,然后为客户重新发货。 身为客服人员的你将如何给客户回信呢? 操作要求:请按上述情景的客服拟好回复,并写在你的 Word 文档上传。
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举一反三
【单选题】—How are you today? —_______, thank you. [     ]
A.
Pretty healthy
B.
OK
C.
Pretty well
D.
Very much
【单选题】下列哪一项不是过去分词结构体现的上下主从模式
A.
This book will look nice when printed.
B.
They sat in the room with the curtain drawn.
C.
My work done, I went to bed.
D.
The boy slipped and fell down hitting his head against the door.
【简答题】Sally sings pretty _______ and she is also _______ at dancing. A . well; well  B.good; good    C.well; good
【判断题】( )9、公共管理学的研究重点是内部取向和重视机构、过程和程序研究。
A.
正确
B.
错误
【单选题】表内科目的记账方法采用借贷记账法,下列会计事项应记入表内科目借方的是( )。
A.
资产减少
B.
负债减少
C.
收益增加
D.
资本公积增加
【单选题】过去完成时和过去完成进行的区别是:过去完成时描述过去的过去发生的动作或者过去的过去发生的动作对过去造成影响;过去完成进行式描述过去的过去发生的动作持续到过去一直在进行,还会继续下去。请判断下列哪一项的时态使用有误?
A.
When I rang, Mary had already gone to work.
B.
It was harder than we had thought.
C.
She had lived with her daughter till then.
D.
The work increased the fatigue they had been feeling.
【单选题】过去完成时和过去完成进行的区别是:过去完成时描述过去的过去发生的动作或者过去的过去发生的动作对过去造成影响;过去完成进行式描述过去的过去发生的动作持续到过去一直在进行,还会继续下去。请判断下列哪一项的时态使用有误?
A.
When I rang, Mary had already gone to work.
B.
It was harder than we had thought.
C.
She  lived with her daughter till then.
D.
The work increased the fatigue they had been feeling.
【单选题】表内科目的记账方法采用借贷记账法,下列会计事项应记入表内科目借方的是( )。
A.
资产减少
B.
负债增加
C.
收益减少
D.
资本公积增加
【多选题】哪些句子是过去式?
A.
I was watching TV this time yesterday.
B.
I’ve finished my work already.
C.
I missed my letter.
D.
I had learned 300 English words when I was ten.
【单选题】听力原文:WOMAN: Well, it's pretty well laid out, I admit, and it's sort of attractive, but in the end I still fred it a pretty depressing place. MAN: Do you? Why? WOMAN: Well, you know, the animals are ou...
A.
About the construction of the zoo.
B.
About the lay-out of the zoo.
C.
About the function of the zoo.
D.
About the attractiveness of the zoo.
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