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【判断题】
客户服务体系是由明确 “客户服务理念”、相对固定的客户服务人员、规范的客户服务内容和流程、每一环节有相关服务品质标准要求;以客户为中心;以提升企业知名度、美誉度和客户忠诚度为目的的企业商业活动的一系列要素构成。
A.
正确
B.
错误
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【简答题】(1)The Term “CYBERSPACE” was coined by William Gibson, a science-fiction writer. He first used it in a short story in 1982, and expanded on it a couple of years later in a novel, “Neuromancer”, whose ...
【单选题】检测大肠菌群时,待检样品接种乳糖胆盐发酵管,经培养如不产气,则大肠菌群
A.
阳性
B.
阴性
C.
需进一步试验
D.
需接种伊红美兰平板
【判断题】男性尿道最狭窄是尿道膜部。()
A.
正确
B.
错误
【单选题】C To understand how revolutionary the Third Wave is, we ought to consider how far we have come. The First Wave began when companies started to manage their operations via mainframe computer systems o...
A.
  computing had awareness of their surroundings and connected things together
B.
people had access to everything through mobile computing
C.
  companies operated their business by means of computer systems
【单选题】固定信号机应设置于线路的()。
A.
左侧
B.
右侧
C.
上方
D.
外侧
【单选题】食品检样做大肠菌群检测时,将待检样品接种乳糖胆盐发酵管内,下列实验错误的是
A.
样品接种量1ml以上者,接种双料乳糖胆盐发酵管
B.
样品接种量1ml以上者,接种单料乳糖胆盐发酵管
C.
样品接种量10ml以上者,接种双料乳糖胆盐发酵管
D.
样品接种量1ml者,接种单料乳糖胆盐发酵管
E.
样品接种量0.1ml者,接种单料乳糖胆盐发酵管
【单选题】铁路固定信号机应设置于行车方向线路的
A.
右侧
B.
左侧
C.
上方
D.
后方
【简答题】固定信号机应设置于线路的()侧。
【简答题】The first email message ( send ) in 1971. Computer engineer Ray Tomlinson ( send ) messages to himself from one computer to another. Now billions of emails ( send ) every day.
【单选题】The ( ) is a global system of interconnected computer networks that use the standard Internet Protocol Suite (TCP/IP) to serve billions of users worldwide.
A.
Internet
B.
HTML
C.
computer
D.
network
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