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【单选题】
Stew Leonard ,在纽约经营着一家拥有四家的连锁超市。他说:“每次看到一个愤怒的顾客走出店,他就看见50000美元飞走了。”为什么?因为他的客户平均每惠顾他的超市的花费约为100美元,大约在该地区生活10年,每年50。如果这个客户因为这一次不愉快的购物经历而转投另一家超市,公司将失去50000美元的收入,这还不包括这位客户将其不好的经历告诉别人。 Stew Leonard 的 这段话意味着他十分关注客户的【 】。
A.
终身价值
B.
资产
C.
满意度
D.
忠诚度
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B.
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C.
变态反应
D.
后遗放应
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B.
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C.
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D.
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E.
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A.
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B.
4
C.
8
D.
16
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