Your customer doesn't want to hear all the details about your health in a business call. (参考听力段落) Insert Feifei: 喂 hello? John: Oh hello, it's John Smith, how are you today? Feifei: Not so good, I've got a headache and it's raining. Rob: Feifei, not a good answer. He doesn't want to hear all the details about your health. This is a business call! Feifei: OK. Sorry. Yes, I'm great thanks, it's good to speak to you John. Can I help you with anything? John: I wonder if we could arrange a meeting to discuss your colleague Rob? Feifei: Good idea. How about tomorrow at 11.00? John: Great. I'll meet you in your office if that's OK? Feifei: OK. See you then. Bye.