A: WHAT IS IMPORTANT WHEN...? Selecting staff for overseas training: ?Work experience ?Command of the language of the target country B: WHAT IS IMPORTANT WHEN ... ? Conducting a market analysis: ?Targeted customers/clients ?Comparison with major competitors C:WHAT IS IMPORTANT WHEN ... ? Aiming to improve customer service: ?Finding out customer needs ?Dealing with complaints efficiently Task Sheet : A: WHAT IS IMPORTANT WHEN ... ? Selecting staff for overseas training: ?Work experience ?Command of the language of the target country ?