As a secretary, you should be polite to the caller. Give your immediate attention to the caller when he comes into your office or to your desk. You should be considerate of the caller. Listen attentively while the caller explains his business. Get his name and the name of his company. If he is someone you believe your employer would like to see, make him comfortable while he waits. Express regret when you are not able to give the caller an appointment and try to schedule one on a future date.