听力原文：Mary: Sam, there are some new employees here. They must be trained before working. Please draft a training programme. Sam: OK. Maybe in this way, first, divide them into several groups according to their duty requirements: sales programme, service programme, and working procedure demonstration, then train them separately. How about that? Mary: Yes. That's it. Make a schedule. (Sam demonstrates the working procedure to the employees.) Sam: When you get here in the morning, warm up the machine for three to five minutes because it needs to be heated to work well. Nancy: We got it. Sam: Hot liquid is used in production. Remember to wear your protective gloves provided. That way you won't get burnt. Now, make sure to wear the respirator at all times. There are harmful vapours in the area. Nancy: Don't worry! We'll keep that in mind. Sam: When you remove the wrapped packs from the machine, use these tongs because they are very hot. Nancy: OK, thank you for your advice, we will follow it. Notes The first woman asked Sam to draft (9) . To divide the employees into several groups according to their (10) . When you get here in the morning, (11) the machine for 3 to 5 minutes. Remember to wear (12) to avoid geeing burnt. (9)