I. Spot Dictation (5 points, 1 point each) Directions: Listen to the recording and fill in the blanks with the exact words you hear. 1. Some people are coming to a to actually buy something on that day... 2. ...and a lot of people, are coming to a website to information either about a product, um, or about the retailer... 3. So the keys for us are providing good images and good information — information on all of the products that we sell... 4. ...being very clear about the price of the product and any that are running alongside those products... 5. ...being very clear to the customer about what the options are for each individual product...