John : Excuse me, 16 Check-in staff : May I have your ticket and passport, please? John : 17 Check-in staff : One moment... 18 John : Just one. Check-in staff : Please put it on this scale. John : 19 Check-in staff : OK, here’s your ticket, boarding pass, passport and baggage claim tag. 20 John : Thank you. A . Sure, here you are. B . How many bags do you want to check in? C . I’d like to check in. D . You’ll be boarding at 10:00 a.m. at Gate 15. E . All right.